Vacancy: Senior Manager, Customer Growth and Innovation
Are you passionate about customer growth in the sustainability sector, and looking to join a highly professional, motivated and value driven team? Do you want to be significant part of a groundbreaking program that is moving the needle in the social responsibility landscape in global supply chains?
About the Organization
SLCP is a non-profit multi-stakeholder initiative that aims to eliminate audit fatigue in global supply chains. We provide tools developed by SLCP and its signatories such as the Converged Assessment Framework (CAF) to measure working conditions in facilities. This increases transparency in supply chains, reduces the need for social audits and ultimately allows users to redeploy resources into improving working conditions.
Find out more at: www.slconvergence.org
Position Description
A senior role at SLCP responsible for increasing the use of the SLCP Converged Assessment Framework (CAF) and helping develop new products and services to support garment, apparel, footwear and other sectors. Combining an interest in sustainability with a business development mindset, this person will work with both new and existing stakeholders that contribute to SLCP’s vision.
With a focus on achieving the objectives set out in an ambitious Five-Year Strategic Plan (2024-2028), SLCP staff should meet the following profile: open minded; willing and able to deliver at pace; to juggle a variety of tasks; and a team-player with the flexibility to shift priorities to meet the needs of the day.
Primary Duties and Responsibilities
The role of the Senior Manager, Customer Growth and Innovation will include but is not limited to:
1) Develop and implement strategies to meet and exceed SLCP growth targets:
Define and deliver SLCP’s customer growth strategy to increase the number of facilities, brands and retailers using SLCP’s tools, products and services.
Manage a team of talented customer growth managers, coaching, developing and mentoring them to achieve excellence and maximize their skills and experience
Manage a portfolio of leads & prospects and successfully convert them into active customers by demonstrating the value of SLCP, efficiently answering queries and addressing stakeholder concerns, with near-real-time reports that demonstrate team-wide progress and achievements and identify challenges and mitigations
Engage existing stakeholders and customers, develop and implement timebound plans for increasing their adoption of the CAF and other tools.
Undertake stakeholder engagement & research to identify and successfully target companies within apparel & footwear sector and in adjacent and new sectors
Ensure a systematic and consistent process is in place for engaging stakeholders, with all details and requirements accurately captured in SLCP’s CRM system
Work closely with SLCP partners to maximize joint business development activities
Identify and analyze potential new (adjacent) markets and opportunities for diversification into other sectors
In coordination with Communications colleagues, identify and develop materials necessary for successful business development (website updates, presentations, brochures etc.)
Collaborate with Comms & Stakeholder Engagement colleagues on effective outreach and marketing campaigns
2) Drive a culture of innovation
Manage the Innovation Specialist and oversee cross-team collaboration to define and develop a range of appealing products and services for SLCP’s customers.
Define and implement effective processes that capture and analyze customer feedback to inform the product development
Oversee definition of business cases and support prioritization to allow SLCP to focus its resources on delivering maximum benefit for our customers.
Lead by example in identifying new products and services that meet customer requirements, and promote an innovation mindset within the Customer Growth Team and beyond
Collaborate with SLCP colleagues across teams to prioritize and see through delivery of new features and services.
4) Ensure customers are given top-quality guidance on how best to use SLCP’s tools, products and services
Manage the Training and Readiness team, empowering them to deliver high-quality, engaging and compelling trainings and briefings
Ensure alignment between Customer Growth, Innovation and Training & Readiness to provide a seamless transition through all stages of the customer journey
5) Represent SLCP in public outreach and events:
Identify opportunities to represent SLCP at public events that will support growth in adoption
Deliver external presentations to demonstrate the value of SLCP adoption
The Senior Manager, Growth and Innovation will contribute to the strategic direction, the implementation of SLCP’s 5-Year Strategic Plan and annual plans as a whole, and solve/mitigate challenges together with colleagues in the Senior Management Team. All senior managers co-lead Senior Management Team meetings, Full-Team Meetings, and actively participate in Board meetings and Signatory & Stakeholder events.
Skills required
Strong strategic leadership skills, with demonstrable experience of leading teams to commercial or operational success
Exceptional business development skills with successful track record of managing, developing and converting a pipeline of prospective customers
Confident self-starter with the ability to take initiative and get things done
Excellent stakeholder management and negotiation skills
Innovative mindset, particularly when seeking opportunities for overcoming customer resistance and increasing use of the CAF and other SLCP tools
Flair for networking, with an ability to leverage contacts to meet targets
Strong English language oral and written communication and presentation skills, with aptitude for public speaking
Flexible nature; willing to support team-mates and to prioritize wider needs of the team
Qualifications and experience
Bachelor’s degree or equivalent preferably in a business management or sustainability management field
Strong commercial awareness with 5+ years of relevant experience, at least 2 of which should be in a senior leadership role
Proven experience of developing and implementing strategies to drive customer growth and meet organizational goals
Knowledge of and contacts within one or more relevant industry sectors, for example apparel and footwear, homeware, sporting goods, electronics, consumer goods
Experience in non-profit/membership type organization is desirable
Personal values and commitments
We are looking for a candidate who shares SLCP four core values, which are:
Rigorous: ensuring the quality of our work, the credibility of our system and the integrity of our data
Impartial: inclusive and fair in our treatment of colleagues, supply chain actors and others committed to improving social and labor conditions, with the interests of workers at the heart of everything we do.
Collaborative: working actively with our colleagues, signatories and partners to facilitate change and achieve greater impact
Progressive: always looking to improve the usefulness and effectiveness of the tools and services we provide.
Employment, organization set-up and location
Full-time position with a competitive salary/compensation within a non-profit context.
The work week is based on 8 hours a day, with some requirement for flexible working to accommodate engagement with stakeholders and colleagues in different time zones
Although headquartered in Amsterdam (The Netherlands), the role is not location-specific, and we welcome applicants who would work remotely
There will be regular requirements to travel to stakeholder meetings and events in Europe, North America and Asia
The Senior Manager will report to the Chief Executive Officer / Chief Operating Officer [TBC] and will work closely with other SLCP senior managers and partner organizations.
Rewards & Incentives
Attractive salary
Flexible/ remote work location
Working in a growing, dynamic and globally operating team
Work for a “learning organization” with focus on continual development including staff personal development with support and funding for training activities
Opportunity to play a key role at the heart of a small team with exposure to and influence in all areas of the organization’s work
Part of a value-driven organization striving to create real tangible impact for workers across the world
Be part of an international team with opportunities for travel
How to apply
If you are interested in applying for this position, please send your CV and a cover letter to coordinator@slconvergence.org before 15 July 2025. Please explicitly note the application for this vacancy ‘Senior Manager, Customer Growth and Innovation’ in the email title.
SLCP will review applications on a rolling basis.
SLCP encourages applications from skilled candidates from all backgrounds, including underrepresented and neurodiverse groups. We also welcome applications from skilled candidates who feel they could add value in the role, but don’t exactly match the job description. SLCP is committed to diversity & inclusion, and we actively seek diverse teams so that our employees feel represented and are able to flourish in an environment that encourages diversity of experiences. Diversity of thought, actions and ideas makes our organization stronger.
